Terms of Service

These terms apply when a business ("you," "customer") engages Advanty ("we," "us") to set up and run an AI receptionist and booking service. By paying the setup fee or using the service, you agree to these terms.

The service

We build and operate an AI voice receptionist for your business: it answers inbound calls, handles common questions, and books or takes appointment details, connected to your booking system where that connection has been set up. We configure the greeting, voice, FAQ answers, and booking flow for your business as part of setup.

Setup and fees

The service starts with a one-off setup fee, covering configuration, testing, and connecting your phone number. After go-live, you're billed a flat monthly fee — see our pricing page for current rates. There's no per-minute or per-call charge, and no long-term contract.

Cancellation

The service is month-to-month. You can cancel at any time with 30 days' written notice (email is fine) to hello@advanty.com.au. You remain responsible for fees up to the end of that notice period. Setup fees are not refundable once work has begun, since they cover time and configuration already delivered.

Your responsibilities

• Give us accurate information about your business, services, hours, and booking process so the AI receptionist represents you correctly
• Review and approve the receptionist before it goes live on your number
• Tell your callers, where required by law, that calls may be answered by an AI system and may be recorded
• Use the service for genuine business purposes — not for spam, harassment, or anything unlawful

What we don't guarantee

We build every AI receptionist to handle common call types accurately, and anything it can't resolve gets escalated or logged for your team. Even so, an AI system can occasionally misunderstand a caller or make a mistake. We're not liable for lost bookings or business decisions made on the basis of an AI-handled call, beyond correcting the underlying issue and, where we're at fault, the remedies set out below.

Liability

To the extent permitted by law, our total liability to you for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. We're not liable for indirect or consequential losses, including lost profits or lost bookings. Nothing in these terms limits liability that can't be excluded under Australian Consumer Law.

Changes to the service or these terms

We may update these terms or make reasonable changes to the service over time. If a change materially affects your account, we'll let you know by email. Continuing to use the service after that means you accept the update.

Governing law

These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms: hello@advanty.com.au.